Walk-in Quality Analyst – ONLY FROM International Voice Process
- Job Description Section
Job Description Quality Analyst – Lead / Career Level 10 NCR
Location NCR, India
Experience At least 1 year as a QA.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Roles & Responsibilities
Graduate in Any Discipline
Responsible for monitoring contacts
Responsible for preparing and providing feedback to agents
Data analysis and making designated reports/decks
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Identifying operational / training issues and helping team in fixing these gaps
Generic & Behavioral Skills
Knowledge of Contact Centre methodologies and operational principles
Advanced knowledge of MS products, particularly Excel
Excellent communication skills
Analytical Able to analyze data and draw insights
High level of accuracy and attention to detail
Innovative and able to influence others
Excellent process knowledge
Interpersonal and communication skills
Preferably from a voice process
Shift-Time Details: 24 * 7
Qualification Any Graduate
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Concentrix Daksh Services India Private Limited.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
: Archita Mendhe : Time - 1 PM - 3 PM
Venue- Concentrix Daksh Services India Pvt.Ltd.
Ground Floor, Building - 6, DLF Cyber City, Gurgaon 122003
Near Phase 3 Rapid Metro Station
Contact Person - Archita Mendhe