Walk-in Quality Analyst – ONLY FROM International Voice Process

Walk-in Quality Analyst – ONLY FROM International Voice Process

Experience: 3 to 6 yrs
Walkin date : 5th Sep 18   TO  7th Sep 18
Walkin time : 1 PM
    Job Description Section
    Job Description Quality Analyst – Lead / Career Level 10 NCR
    Location NCR, India
    Experience At least 1 year as a QA.
    Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

    Roles & Responsibilities

    Graduate in Any Discipline
    Responsible for monitoring contacts
    Responsible for preparing and providing feedback to agents
    Data analysis and making designated reports/decks
    Participating in internal & external calibrations
    Communication to heighten awareness and focusing on importance of positive customer experience
    Making recommendations and driving improvement
    Ensuring that internal policies, procedures, and compliance regulations are being followed
    Identifying operational / training issues and helping team in fixing these gaps

    Generic & Behavioral Skills
    Knowledge of Contact Centre methodologies and operational principles
    Advanced knowledge of MS products, particularly Excel
    Excellent communication skills
    Analytical Able to analyze data and draw insights
    High level of accuracy and attention to detail
    Innovative and able to influence others
    Excellent process knowledge
    Interpersonal and communication skills
    Preferably from a voice process
    Shift-Time Details: 24 * 7
    Qualification Any Graduate
    Disclaimer:- Disclaimer:-
    Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

: International Voice Process, Communication Skills, Back Office, Quality Analysis, Financial Services, Business Services, Customer Engagement, Customer Experience Management, Consumer Electronics, Interpersonal Communication

: Not Mentioned

: Associate/Senior Associate -(NonTechnical)

Concentrix Daksh Services India Private Limited.

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

: Archita Mendhe

: Time - 1 PM - 3 PM
Venue- Concentrix Daksh Services India Pvt.Ltd.
Ground Floor, Building - 6, DLF Cyber City, Gurgaon 122003
Near Phase 3 Rapid Metro Station
Contact Person - Archita Mendhe

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