Technical Support Officer ( Semi Voice )

Technical Support Officer ( Semi Voice )

Experience: 0 to 1 yrs
Walkin date : 3rd Apr 18   TO  6th Apr 18
Walkin time : 12 PM
    Job Summary:

    Technical Support Associate Semi-Voice

    Nature of Business

    Full Time and technical support semi voice program, troubleshooting of software and applications
    Document trouble shooting steps clearly
    Troubleshoot Windows related Issues.
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Listen attentively to customer needs and concerns; demonstrate empathy
    Clarify customer requirements; probe for/ troubleshoot and confirm understanding of requirements or problem
    Confirm customer understanding of the solution and provide additional customer education as needed
    Prepare complete and accurate work and update customer file
    Maintain broad knowledge of client products and services
    Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

: application software, technical support, semi voice, technical support officer, troubleshooting

: Any Graduate - Any Specialization ,Any Postgraduate - Any Specialization ,Doctorate Not Required

: Associate/Senior Associate -(Technical)

:
CONVERGYS India Services Pvt Ltd

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,

technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.



: HR

: DivyaSree Towers, #55
Bannerghatta Main Road
Bangalore - 560029

Website: http:\www.convergys.com

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