Reliance Industries Ltd Walk-in CCC Engineer @ Bengaluru/Bangalore
To probe and understand the customer requirements and offer tailor-made solution to enrich customer buying experience.- Repair quality and / or assessment of the defect when customer brings in / relates defect in product purchased
-To offer services to customer, which enables the product usage to be optimum, based on its functions and capabilities, at a cost, will bring in additional revenues to company
– To identify and execute cross selling opportunities to all walk-in customers, recommending accessories and cables / connectors etc.
-To identify and evaluate product performance and quality, and report on abnormal pattern on any product/segment.
– Ensure customer complaints are closed in a definite time frame. Escalate to the resQ operations team appropriately if not solved within time frame agreed upon to ensure customer experience is not affected.
-Responsible for Demos of products sold from stores
– Do L1 level troubleshooting for all G & G products
-Systematically deal with dead on arrival (DOA) products, to avoid any loss to organisation.