Quality Assurance/analyst

Quality Assurance/analyst

Experience: 1 to 2 yrs
Walkin date : 17th May 18   TO  18th May 18
Walkin time : 9 AM
    Greetings from The Ladder..!!

    Looking for Quality Analyst


    Education and Experience:

    • Bachelors degree in any discipline
    • At least, 2 years industry experience in Quality Assurance
    • Prior Product Specialist experience preferred
    • Experience with implementation of corrective action programs
    • Knowledge of tools, concepts and methodologies of QA

    Responsibilities::

    • Meet the Minimum Skills Requirements as a monitor
    • Monitor transaction/units as per the prescribed guidelines and schedule
    • Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy
    • Provide feedback to the Analysts
    • Provide feedback to the Trainers (as appropriate)
    • Implement process/analyst corrective action as required
    • Generate the accuracy scores and send the report to all concerned
    • Maintain program quality related client interactions

    Critical Skills required:

    • Process Approach and comprehension of customer requirements
    • Mature individual with the ability to work & communicate with people across the production floor
    • Ability to think analytically
    • Good interpersonal skills
    • Good product knowledge supported with excellent communications & presentation skills
    • Ability to coach and mentor agents
    • Complex problem solving, and critical thinking

    Interested candidates can share updated cv to radhika@theladder.co.in

: Quality Analyst, quality assurance

: Any Graduate - Any Specialization ,Post Graduation Not Required

: Quality Assurance/Quality Control Executive

:
The Ladder

Its a Recruitment Consulting firm in IT and NON-IT



: Radhika

: 7997996296,

: 204, 2nd floor, Above pantaloons Building, Saptagiri Towers, Begumpet.

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