- Job Title: Technical Support Associate-
Nature of Business Full Time
Client:- HP Smart friend
Job description for tier 3 Tech Process:
1) Candidates should be well versed with Window 8/8.1 and Win 10 and should at least have installation knowhow.
2) Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.
3) Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.
4) Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.
5) Candidates should be well versed with connectivity issues (network/internet) and should be able to put up a wireless network involving multiple devices/computers.
6) Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/PowerPoint.
They should have an approach towards resolving customers technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.
Please note that candidates who are into business support does not have exposure to Windows 8/8.1/10 and this is mandatory for HP Smart Friend which caters to retail consumers.
UG/ Any Graduates.
18 months of ICC experience preferably in the technical domain with Good Communication Skills.
(The Hiring boundary is from Andheri to Virar on Western Suburbs & Thane (W) is included)
US Rotational Shifts (Free Transport)
Salary 3.00 lacs to 5.89 lacs (gross) . The net in hand ranges from 24k to 47k.pm
Please Walk-in with your Resume & Must Mention (Saikat-9999125124) on top of your Resume.
Convergys India Service Private Limited
Work Location : The work location would be G-Corp , Thane
To Confirm your Interview Must call HR SAIKAT BOSE
Contact Person Saikat Bose- 9999125124
Interview Date: 14th june 2018 till 23th June 2018
Interview Timing: 2 Pm till 6 Pm
CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
: Saikat : 09999125124, : Convergys India Services Pvt Ltd,
Work Location:- 11th floor, G Corp Tech Park, Ghodbunder Road,Kasarvadavali,Thane West, Mumbai, Maharashtra 400601 Thane West - 400615
Must Mention (HR SAIKAT ) on top of your CV
Contact SAIKAT- 9999125124 Website: http:\www.convergys.com