Greeting form HCL….
Process – Order Management ( Email & Chat Support) / Voice/ Technical support/ Customer support/ Ticketing/ L1 & L2 support
Domain worked on: Telecom / Insurance / back- office
People who have worked on application tools like CRM, SIEBEL one View, SAP ( order management tool)
Designation – Executive / Senior Executive
Shifts – 24*7 rotational
5 days working
2 rotational offs
Salary up to 3.50 LPA
(On rolls of HCL)
Job description :
1)-Work on tasks assigned on varied Order management activities.
2)-Should be able to close loop the tickets assigned, helping the onsite technician.
3)-Investigate in multiple applications and resolve queries on tasks assigned.
4)-Communicating via emails and calls with onshore clients.
5)-Responsible to meet the performance criteria set by the org.
Behavioral Competencies :
1)-Good communication skills, both spoken and written with good comprehension of English language
2)-Knowledge of computers MS Office etc.
3)-Should have good presentation skills
4)-Ability to work independently within clearly defined parameters and accordingly take decisions.
5)-Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.
Eligibility criteria –
1-Only Graduates or above (Regular) can apply.
2-Excellent command on the English language is mandatory.
3-Candidates with minimum 6 months to maximum 4 years of experience can attend the interview.
4-Candidates with more than 4 years of experience are not eligible.
5-Must be comfortable working in night shifts.
6- Candidates with experience in telecom process will be preferred.
Walk-in Venue :- Detail Drive at HCL Technologies Magarpatta City SEZ, Tower 7, Level Upper Ground, Wing A & B Magarpatta City, Village Hadapsar, Pune-411000.
Please carry one Govt ID Proof and your updated resume.
Timing- 11am to 6pm (Do not carry laptops or chargers)
Contact Person- HR Anshuman (7263038646)
Email ID- Anshuman.Nandy@hcl.com:
HCL Technologies Limited
HCL is a global technology and IT enterprise that operates in 31 countries. Its headquarters is in Noida, India. The company comprises two publicly listed companies, HCL Technologies and HCL Infosystems. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.
: Anshuman : 7263038646, : HCL Technologies, Magarpatta City, Tower No.7, Pune, Maharashtra.