Hiring for the Position of Assistant Manager Accounts Receivable
- DESIGNATION : Asstt. Manager, Finance
ROLE : Analyst Accounts Receivable
LOCATION : MUMBAI
EXPERIENCE : 4 + years of experience
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Drive Performance in the team to meet targets
Manage the daily team activities and ensure the daily operations run smoothly.
Drive Team adherence and manage monthly scheduling.
Manage key business metrics like SLAs and CSAT
Run reports & conduct a thorough analysis of SLA misses.
Drive Continuous Improvement in the team along with metrics improvement
Generate dashboard and scorecards for the Team for review.
Performance management and appraisals for the entire Team.
Present Weekly Reviews to the Management on key deliverables.
One-One with the team and scheduled Monthly Team meetings.
Feedback and Coaching
Knowledge management for the team and quality control
Apply performance management strategies – action plans, BQ planning
Responsible for people/employee career development
Manage Attrition as per process / organization standards
Key Skills & Knowledge:
Excellent verbal and written communication skills.
Should be willing to work in shifts along with the team in customer business time.
Overall should be a good team player with willingness to learn and drive to achieve.
Practice and focused on Metrics.
Good Excel skills and Reporting knowledge
Should be able to drive Continuous Improvement in process.
Awareness on SLA/SLO Metrics
Exposure with Sales / Retention background would be preferred
QUALIFICATIONS : Graduate
Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Concentrix Daksh Services India Private Limited.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
: Ekta Wadhawan : Concentrix
Symphony IT Park,
9th Floor , Chandivali farm Road,