Please mention the job code as MS-CVG on your resume while applying for the walk-in interview OR please get the print out of this Job Posting.
CONVERGYS is a place where incredible careers begin. Have you taken your first step in a path towards a lasting career
We are now hiring for a Technical Voice Process. Please find below the profile details:
Designation: Technical Support Associate
Voice support to US based small and medium enterprises and customers
24*7 shift environment
12 months financial SLA (Service Level Agreement)
Hardware, Networking and Software Level Troubleshooting
Excellent written and verbal English communication
Job Location: Pune
Roles & Responsibilities
– Troubleshooting / fixing desktops, portables and peripherals for small and medium business as well as consumers both US and Canada.
– Real Time Technical Support.
– Excellent written / phone etiquette skills.
– Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction.
– Good knowledge of Dell Products and peripherals.
– High level of Initiative and extremely motivated. Ability to work in a high-pressure environment.
– Graduate (Technical-BE/BCS/BCA/BSc (IT)) Freshers or Undergraduate candidates with 6 months of experience can apply.
– Highly Proficient in Computer Hardware, Networking and Software.
– Ability to demonstrate strong analytical, problem solving and multi- tasking skills.
– Must be a Team Player.
HURRY! You can WALKIN @ CONVERGYS PUNE- Aundh between 04th and 10th September 18 (Time: 11:30 am to 5:00pm). Please mention the job code as MS-CVG on your resume while applying for the walk-in interview OR please get the print out of this Job Posting.
Convergys, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007
CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
: Monica Singh : 8007592266, : Convergys, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007 Website: http:\www.convergys.com