Hiring for Communication Trainers( Contractual)-immediate Joiners

Hiring for Communication Trainers( Contractual)-immediate Joiners

Experience: 2 to 7 yrs
Walkin date : 24th September   TO  28th September
Walkin time : 12 PM
    Function: Human Resources Sub-function: Learning & Development

    Role Objective
    To be responsible for overall improvement of communication by facilitation of language related workshops.

    Professional Know-how
    Academic: Graduate Experience: 2-3 years
    Certifications: CELTA/TESOL/TEFL Preferred
    Working Relationships
    Internal: Stakeholders
    Training Participants External:
    Onshore Stakeholders

    Primary Responsibilities
    Conduct Business Writing training for New Entrants
    Conduct Business Writing training for Existing Agents
    Conduct Soft Skills Trainings for Existing Staff
    Provide consultative support to business areas to address training needs on language
    Carry out fact-find, present recommendations, draw up and execute training plans
    Develop and conceptualize content for new training programs, as and when required
    Conduct Training Needs Analysis, create Training Calendars
    Meet training effectiveness criteria, measure and report delegate performance
    MIS and reporting (scores, synopsis, project reports, delegate reports, ad-hoc training reports)
    Assist new trainers and bring them up the learning curve through coaching and mentoring
    Update training content, plan and conduct batch training for new hires
    Design content, plan and conduct customized individual training for operations
    Ensure compliance to internal and external regulations and procedures
    Design and regularly review recruitment filters
    Train recruiters, provide screening support and audit adherence to recruitment filters

    Key Result Areas
    Adherence to training calendars with minimum deviation from planned
    All audits should be error-free and completed on time with feed back
    Meet all levels of pre-determined effectiveness criteria
    Variance on the monthly calibration exercise should be within acceptable limits (pre-defined)
    On-time training delivery / facilitation
    Management of stakeholder expectations
    Content creation & enhancement
    Deliver Training across locations in various shifts

: training delivery, hr, learning, soft skills, training needs, content creation, training need analysis, business writing, project reports

: Any Graduate - Any Specialization

: Voice and Accent Trainer

: Pooja Mohanty

: Capita India,
Godrej IT Park, Gate No 2, Plant No. 6, LBS Marg,
Opp Vikhroli Bus Depot, Vikhroli (W),
Mumbai 400 079

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