[HIRED] Tech Mahindra walk-in for Service Desk Analyst

[HIRED] Tech Mahindra walk-in for Service Desk Analyst

Experience: 0 - 3 Years
Walkin date : 27th Feb 2017   TO  03rd Mar 2017
Walkin time : 12:00 PM - 04:00 PM

Responsible for handling activities/tasks allocated by the TL/OM (including monitoring the Help Desk mail boxes during their prescribed assigned times).Responsible for answering inbound calls and make outbound calls.
Responsible for data entries.
Each new call or e-mail request must have a ticket generated in ticket logging tool.
Responsible for running regular and ad-hoc reports.
Follow-up on tickets created by the agents.
1. JAM.
2. Technical.
3. Manager Round.
4. HR.

: Any Graduate

: Service Desk Analyst

: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, System Analysts and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

:
Tech Mahindra Ltd.

Infocity - Special Economic Zone,
Tower - I, Plot No. 22 to 34,
Opposite to Ananth Building,

Hi-Tech City, Madhapur, Hyderabad-500081.


Website: www.techmahindra.com

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