Greeting form HCL….
Process – Order Management ( Email & Chat Support) / Voice/ Technical support/ Customer support/ Ticketing/ L1 & L2 support
Domain worked on: Telecom / Insurance / back- office
People who have worked on application tools like CRM, SIEBEL one View, SAP ( order management tool)
Designation – Executive / Senior Executive
Shifts – 24*7 rotational
5 days working
2 rotational offs
Salary up to 3.50 LPA
(On rolls of HCL)
Job description :
1)-Work on tasks assigned on varied Order management activities.
2)-Should be able to close loop the tickets assigned, helping the onsite technician.
3)-Investigate in multiple applications and resolve queries on tasks assigned.
4)-Communicating via emails and calls with onshore clients.
5)-Responsible to meet the performance criteria set by the org.
Behavioural Competencies :
1)-Good communication skills, both spoken and written with good comprehension of English language
2)-Knowledge of computers MS Office etc.
3)-Should have good presentation skills
4)-Ability to work independently within clearly defined parameters and accordingly take decisions.
5)-Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.
Eligibility criteria –
1-Only Graduates or above (Regular) can apply.
2-Excellent command on the English language is mandatory.
3-Candidates with minimum 6 months to maximum 4 years of experience can attend the interview.
4-Candidates with more than 4 years of experience are not eligible.
5-Must be comfortable working in night shifts.
6- Candidates with experience in telecom process will be preferred.
Walk-in Venue :- Detail Drive at HCL Technologies Magarpatta City SEZ, Tower 7, Level Upper Ground, Wing A & B Magarpatta City, Village Hadapsar, Pune-411000.
Please carry one Govt ID Proof and your updated resume.
Timing- 11am to 6pm (Do not carry laptops or chargers)
Contact Person-Anshuman Nandy (7263038646)
Email ID- Anshuman.Nandy@hcl.com:
HCL Technologies Limited
HCL Technologies Limited is an Indian multinational technology company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business.
: Anshuman Nandy : HCL Technologies, Ground Floor, Tower 7, Magarpatta City, Pune