Genpact Walkin – Content Moderator – Hyderabad Sreeya
Mention SREEYA CHTTERJEE on top of the resume.
We are looking for GRADUATE (ANY) students who have all the passing certificates for the Role.
Candidates with excellent communication skills [ ENGLISH ] can walk-in on below mentioned address.
Applicable to candidates who are ready to relocate in Hyderabad.
PROCESS- [ CONTENT MODERATOR ( NON-VOICE ) ]
Qualification and Skills Required:
Social media management and moderation is a fine balance between overdoing and excessive monitoring. … A good social media moderator and manager needs to understand these intricacies and hone his/her skills accordingly for the social media presence of brands and companies
Moderate user generated content on our websites / applications where users post and upload content.
Content like photos, profile information is uploaded by users. This content needs to be approved or disapproved based on internal policy.
Customer support role includes answering customer support tickets via customer support dashboard (non-voice).
Prior training will be provided for candidates to understand work flow and processes.
Responsible for all unresolved issues and escalating it further for resolution
SME is responsible for escalating all the unresolved issues to the respective stake holders and close loop till the closure
Responsible for meeting all critical SLAs including AHT, CSat and FCR
Publishing critical metrics report daily, weekly and monthly to the internal stake holders
Responsible for follow ups to customers to maintain relationships and identify potential unresolved issue to enhance the overall experience of customer.
Responsible for the Bottom quarterly management.
CANDIDATE SHOULD BE COMFORTABLE WITH NIGHT SHIFTS.
SHOULD HAVE EXCELLENT COMMUNICATION SKILL ( ENGLISH ).
SHOULD BE COMFORTABLE WITH HYDERABAD AS A LOCATION.
REFER YOUR FRIEND .
Thanks & Regards,
Human Resource – Recruitment
GENPACT India Private Limited
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
: Sreeya Chatterjee : 8617229896, : Asyst Park, Genpact, 6th floor, GN 37/1,Sector V, Salt Lake, Kolkata 700 091(Behind Backstage). Website: http:\www.genpact.com