Customer Service Voice Process with Icici Lombard GIC LTD – Hyderabad
Greeting of the Day!
We have a urgent requirement for our Contact Center in Gachibowli, Hyderabad for Customer Service Representatives for Sales and Customer Service Verticals.
Please read the description before applying for the job:
Position Voice Agent
Job Title Customer Relationship Manager
Location: Hyderabad, Gachibowli
Education: Minimum Graduation / PG / MBA
Age Criteria: 22 -32 yrs
Shift Time: 9.30 hours shift (including 1 hr break)
Female: 7am to 8.30 pm (Rotational shift)
Male : 24×7 Rotational shift
General Description of the Job
The job involves
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills
1. Any Graduate / MBA / PG
2. Typing speed of 30 to 40 wpm
3. Minimum 1-3 years of relevant experience of domestic/international BPO
4. Strong interpersonal, problem-solving skills and verbal and written communication skills
5. Strong computer knowledge and technical skills
Walk in with your updated resume
Address : ICICI Lombard GIC LTD, ICICI Bank Tower, 5th Floor, Financial District, Nanakramguda, Near Wipro circle, Gachibowli. Hyderabad. Telengana State
Thanks & Regards,
ICICI Lombard General Insurance Company Limited
ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India with a Gross Written (GWP) of Rs 109.60 billion for the year ended March 31, 2017. The company issued over 17.73 million policies and settled over 2.18 million claims as on March 31, 2017.
: Shantanu Bhalekar : icici bank towers Gachibowli
Meeting Room 509, 5th Floor Website: http:\www.icicilombard.com